Help Center

Sizes 6

• What Is Random Width & Random Length?
• How Do I Buy The Sizes I Want?
• What Woods Can I Get 10+ Wide?
• Can I get boards thicker than 2"?
• Can I Buy Thin Lumber?

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Getting Started 5

• How Do I Buy Lumber Online?
• What's a Board Foot?
• How Do I Buy Lumber by the Board Foot?
• What Does 4/4 Mean? (Or 6/4, 8/4, 5/4?)
• 4 Important Things To Know About Size Requests

Quality 3

• How Do I Get Walnut Without Sapwood?
• I Need Wood Without Knots or Splits
• If I Order, Are You Going to Send Me Junk Wood?

FAQ 5

• Can I Call To Place An Order?
• Can I Just Buy Wood Cut to Size from My Cut List?
• Why Don't You Sell Dimensional Lumber ( 1x6, 2x8, 1x12, etc.)?
• Do You Have "insert name of unusual wood" , Or Can You Special Order It?
• What Are The Best Woods for Cutting Boards?

Shipping 7

• Where Is My Order?
• How Long Does It Take?
• Why Is Shipping So Expensive?
• My Wood Got Damaged In Shipping, What Do I Do?
• Can you ship overseas/internationally?

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Satisfaction 2

• Why Did You Send Me The Wrong Size?
• What Should I Do If I am Dissatisfied With My Order?

Lumber 4

• Why Do I Need a Waste Factor When Buying By The Board Foot?
• What Can I Do About Knots?
• What Is The Difference Between Packs and Purchasing By Bd. Ft.
• I Got Warped Wood, What Do I Do?

Baltic Birch 4

• 1/8" or 1/4" Baltic Birch Too Warped for Laser Cutter
• My Baltic Birch Is Warped, What Do I Do?
• Can I order custom size baltic birch?
• Can I Get Baltic Birch Without "Football" Patches?

Veneer 0

Saw Stop Questions! 1

• A More In Depth Look Into SawStops Break Sysem